Privacy policy

This policy explains how Velora (“we”, “us”) uses your personal information when you visit this website, buy from us or contact us.

Who we are

Velora sells electrolyte drink mix online. You can contact us at velora-enquiries@outlook.com.

What information we collect

• Order details: your name, email address, delivery address and what you ordered, which you give us at checkout.
• Messages: what you send us through the contact form or by email.
• Technical information: basic information such as your IP address, which our website host may log when you visit.

Payments are handled by Stripe. We do not see or store your full card details.

How we use it, and why

• To take payment, send your order and deal with returns. This is needed to carry out our contract with you.
• To reply to your questions. This is in our legitimate interests, or needed to take steps you ask for before a contract.
• To keep records for tax and accounting. We have a legal obligation to do this.
• To prevent fraud and keep our website secure. This is in our legitimate interests.

We will only send you marketing emails if you have asked us to, and you can opt out at any time.

Who we share it with

We share information only with the services we need to run the shop: Stripe for payments, delivery companies to send your order, our website host, and our email provider. We do not sell your information.

When you visit this site, your browser also loads fonts from Google Fonts, which means your IP address is sent to Google.

How long we keep it

We keep order and accounting records for as long as tax law requires, which is usually around six years. We keep messages for as long as we need to deal with your enquiry.

Transfers outside the UK

Some of the services we use may process information outside the UK. Where they do, they should use safeguards the law accepts.

Cookies

We do not use advertising or analytics cookies on this website. Stripe’s checkout and our website host may use cookies that are needed to make the service work or to prevent fraud.

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or stop using it for a reason connected with your situation. You can also ask us to move your information to another provider. To use these rights, email velora-enquiries@outlook.com.

If you are unhappy with how we have used your information, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this policy

We may update this policy. The date below shows when it last changed.

Last updated: 20 October 2026