Delivery and returns

Delivery

We deliver within the United Kingdom. You choose your delivery option at checkout.

• Standard delivery3 to 5 days£1.00
• Next day deliveryArrives the next day£4.00

If your order has not arrived when you expect it, email us at velora-enquiries@outlook.com with your name and order details.

Changing your mind

You have 14 days from the day you receive your order to tell us you want to cancel it. Email velora-enquiries@outlook.com with your name and your order details. After you tell us, you have another 14 days to send the goods back to us.

• Return postage: you pay the cost of sending the goods back. We recommend a tracked service, as you are responsible for the goods until they reach us.
• Condition: Velora is a food supplement, so we can only accept boxes that are unopened and still sealed, as you received them. For health protection reasons we cannot take back boxes or sachets that have been opened.
• Refunds: we refund the price of the goods and the standard delivery charge of £1.00 within 14 days of receiving the goods back. If you chose next day delivery, the extra £3.00 is not refunded. Refunds go back to the payment method you used.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or not what you ordered, email us as soon as you can with your order details and a photo. We will replace the item or refund you. If we ask you to send an item back, we will cover the cost of returning it.

This page does not affect your legal rights as a consumer.

Questions

Email velora-enquiries@outlook.com or use the contact page.

Last updated: 20 October 2026